7-Day Return & Replacement Policy

At Kapda.shop, your satisfaction is our priority, and we aim to provide a hassle-free shopping experience. To ensure fairness and transparency, we’ve outlined our 7-day return and replacement policy below:

Eligibility for Returns and Replacements

1. Return Window: You can initiate a return or replacement request within 7 days of receiving your order.

2. Condition of Product:

   • The product must be returned in its original condition, unworn, unwashed, and without any damage.

   • Products that show signs of heavy use, wear, or intentional damage will not be accepted for returns or replacements.

   • Tags, packaging, and any accompanying accessories must be intact.

3. Non-Returnable Items:

   • Products purchased during a sale or special promotional events are non-returnable and non-refundable.

   • Items explicitly marked as "Final Sale" or "Non-Returnable" at the time of purchase are also excluded from this policy.

Return and Replacement Process

1. Request Submission: To initiate a return or replacement, please contact our customer support at info@kapda.shop or through our website. Provide your order details and reason for the return.

2. Product Pickup: Once your return request is approved, we will arrange for a pickup. Ensure the product is packed securely to avoid damage during transit.

3. Pickup Failure Charge:

   • If you fail to hand over the product during the scheduled pickup, a 50% charge of the product’s value will be levied.

   • The remaining balance will be processed as a refund, provided the product is returned later in acceptable condition.

Refund and Replacement Policy

• Approved returns will be processed within 7-10 business days after the product is received and inspected.

• Refunds will be issued to your original payment method, excluding any shipping fees.

• Replacement requests are subject to stock availability. If the product is unavailable, we will process a refund instead.

Exceptions and Important Notes

• Sale items, discounted purchases, or items bought during promotional sales are not eligible for returns or replacements.

• Any return requests received after the 7-day window will not be entertained.

We appreciate your understanding and cooperation in adhering to these policies. Should you have any questions or concerns, feel free to reach out to our customer support team at hi@tcustudios.com

Thank you for choosing Kapda.shop!